Accessibility Solutions
Telkom
Telkom – National Relay Service (NRS) Portal
The Telkom National Relay Service (NRS) Portal is a digital communication platform designed to improve accessibility for people who are deaf or hard of hearing. Built to address the limitations of traditional voice-based communication, the solution enables inclusive, real-time interaction between hearing-impaired users, sign language interpreters, and service agents.
The application provides a secure, digital interface that supports live communication through chat and interpreter connectivity. By centralising and digitising the relay service, the platform ensures reliable communication flows while giving Telkom improved visibility and control over service delivery.
Key capabilities include:
- Real-time chat functionality to facilitate clear, immediate communication
- Integration with sign language interpreters to support assisted conversations
- Secure session handling between users, interpreters, and agents
- A scalable platform designed to support national-level service delivery
By digitising relay services and enabling accessible communication, the NRS Portal helps Telkom:
- Remove communication barriers for deaf and hard-of-hearing users
- Improve inclusivity and compliance with accessibility requirements
- Enhance customer experience across critical service channels
- Extend the reach and effectiveness of national relay services
EveryVoice
Real-Time Accessible Communication for Inclusive Workplaces
EveryVoice is an accessibility and inclusion solution designed to help organisations comply with the Employment Equity Act and Skills Development Act, while meaningfully empowering employees with hearing and speech impairments.
The platform enables seamless, real-time communication between employees with disabilities and their teams through live sign-language interpretation, accessible via everyday devices such as smartphones, tablets, and laptops. This removes communication barriers in meetings, training sessions, and day-to-day workplace interactions, ensuring all employees can participate fully and confidently.
By integrating accessibility into core business operations, EveryVoice helps organisations move beyond compliance to create truly inclusive, high-performing workplaces.
Key benefits include:
- Real-time sign-language interpretation across multiple devices
- Improved participation in meetings, training, and collaboration
- Support for reasonable accommodation requirements under South African labour legislation
- Enhanced employee engagement, confidence, and retention
- Increased productivity by enabling clear, effective communication
EveryVoice enables organisations to:
- Demonstrate measurable commitment to diversity, equity, and inclusion
- Reduce compliance risk while supporting skills development initiatives
- Unlock the full potential of employees with disabilities
This project showcases our ability to deliver purpose-driven technology solutions that combine regulatory compliance with real human impact—helping businesses build workplaces where every employee has a voice.
We have developed accessibility solutions designed to promote inclusion and drive transformation by enabling deaf, hard of hearing and speech-impaired individuals to communicate seamlessly with hearing parties.
National Relay System (NRS)
Kutoa Solution’s National Relay System (NRS) is a purpose-built communication platform that enables persons with disabilities, particularly those who are Deaf; hard of hearing; or speech-impaired, to make and receive phone calls through live interpreter support. Aligned with the Constitution’s recognition of SASL as South Africa’s 12th official language and ICASA’s mandate for universal access and inclusion, the NRS marks a major step forward in accessible communication. Through our intelligent, cloud-based infrastructure, the NRS bridges the communication gap between hearing and Deaf communities – enabling equitable access to emergency services, healthcare, education, and everyday communication.
EveryVoice
